Terms & Conditions

Welcome to The 1% University, LLC, (collectively referred to as "The 1% University," "cloudbootcamp.ai," "us," "we," or "our") provide website features access to cloud computing education and mentorship services to you when you visit or shop at cloudbootcamp.ai, use The 1% University products or services, use The 1% University applications for mobile, or use software provided by The 1% University in connection with any of the foregoing (collectively, "The 1% University Services").

The 1% University provides these services subject to the following conditions.

Agreeing to These Terms & Conditions

We offer a range of cloud computing education and mentorship services depending on your needs. Individuals come to The 1% University to access our educational programs, coaching calls, and career development resources. A majority of these Terms and Conditions will apply to all users and program participants.

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS OF USE & SALE (THESE "TERMS") BEFORE ACCESSING, USING, OR SUBSCRIBING OR PLACING AN ORDER OVER WWW.CLOUDBOOTCAMP.AI OR OTHER OF OUR SITES OR ONLINE RESOURCES WHICH LINK TO THESE TERMS.

THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES INCLUDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL, AND RIGHT TO PARTICIPATE IN A CLASS ACTION (SEE SECTIONS 10, 14, 15, AND 16). ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 16. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

General Use

The use of cloudbootcamp.ai or other sites or online resources to which these Terms are linked (each, a "Website"), owned and maintained by The 1% University, LLC ("The 1% University," "we," "our," "us"), are governed by these Terms. We offer the Website, including all information, tools, and services available from the Website to you, the user, conditioned upon your acceptance of all terms and conditions stated herein. By accessing, using, subscribing, or placing an order over the Website, you agree to the terms and conditions set forth herein. If you do not agree to these Terms in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

THIS IS A BINDING AGREEMENT. THESE TERMS TOGETHER WITH OUR PRIVACY STATEMENT FORM A LEGALLY BINDING AGREEMENT (THE "AGREEMENT") BETWEEN YOU ("YOU") AND THE 1% UNIVERSITY. THIS AGREEMENT GOVERNS YOUR ACCESS TO AND USE OF THE WEBSITE AND THE SERVICES PROVIDED BY THE 1% UNIVERSITY, ANY ORDER YOU PLACE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHER ACCEPTED METHOD OF PURCHASE AND, AS APPLICABLE, YOUR USE OR ATTEMPTED USE OF THE PRODUCTS OR SERVICES OFFERED ON OR AVAILABLE THROUGH THE WEBSITE. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

The 1% University reserves the right to update and change, from time to time, these Terms and all documents incorporated by reference by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. You can find the most recent version of these Terms here. Use of the Website after such changes constitutes acceptance of such changes. Any new features or tools which are added to the current Website shall also be subject to the Terms.

Table of Contents

• Website Use

• Website User Conduct and Restrictions-License Terms

• Our Privacy Statement and Your Personal Information

• Information You Provide; Registration; Passwords

• Order Placement and Acceptance

• Refunds & Bonuses

• Program Terms and Automatic Payment

• Shipping Fees

• Products, Services, and Prices Available on the Website

• Disclaimer - your individual results will vary

• Your Responsibilities as a Program Participant

• Testimonials, reviews, and pictures/videos

• Compliance with the law

• Disclaimers of other warranties

• Limitations of liabilities

• Dispute resolution by mandatory binding arbitration and class action waiver

• The 1% University's Additional Remedies

• Indemnification

• Notice and Takedown Procedures; Copyright Agents

• Third-Party Links

• Termination

• No Waiver

• Governing Law and Venue

• Force Majeure

• Assignment

• Electronic Signature

• Changes to the Agreement

• Your Additional Representations and Warranties

• Severability

• Entire Agreement

• Contacting Us

SECTION 1 – Website Use

The Website is intended for working professionals seeking to transition into tech careers. If you use the Website, you are affirming that you are at least 18 years old or the legal age of majority in your state or province of residence (whichever is greater), have the legal capacity to enter into a binding contract with us, and have read this Agreement and understand and agree to its terms.

SECTION 2 – Website User Conduct and Restrictions-License Terms

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws, including all content, information, design elements, text material, logos, taglines, metatags, hashtags, photographic images, testimonials, personal stories, icons, video and audio clips, and downloads. No material on the Website may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way whatsoever.

The 1% University trademark and logo are proprietary marks of The 1% University, and the use of those marks is strictly prohibited. Nothing herein gives you the right to use, copy, register as a domain name, reproduce, or otherwise display any logo, tagline, trademark, trade name, copyrighted material, patent, trade dress, trade secret, or confidential information owned by The 1% University.

Subject to your continued strict compliance with all Terms, The 1% University provides to you a revocable, limited, non-exclusive, royalty-free, non-sublicenseable, non-transferrable license to use the Website. You acknowledge and agree that you do not acquire any ownership rights in any material protected by intellectual property laws.

If you purchase access to The 1% University's educational programs, The 1% University provides to you a revocable, limited, non-exclusive, non-sublicenseable, non-transferrable license to use the educational materials. You acknowledge and agree that:

1. The educational materials are copyrighted material under United States and international copyright laws that is exclusively owned by The 1% University;

2. You do not acquire any ownership rights in the educational materials;

3. You may not modify, publish, transmit, participate in the transfer or sale, or create derivative works from the content of the educational materials;

4. Except as otherwise expressly permitted under copyright law, you may not copy, redistribute, publish, display or commercially exploit any material from the educational programs without the express written permission of The 1% University;

5. In the event of any permitted copying, no changes in or deletion of author attribution, trademark, legend or copyright notice shall be made.

You agree not to use or attempt to use the Website, or any educational materials provided by The 1% University, whether alone, or in conjunction with other software or hardware, in any unlawful manner or a manner harmful to The 1% University. You further agree not to commit any harmful or unlawful act including, but not limited to, refraining from:

• HARMFUL ACTS. Any dishonest or unethical practice; any violation of the law; infliction of harm to The 1% University reputation; hacking and other digital or physical attacks on the Website; scraping, crawling, downloading, screen-grabbing, or otherwise copying content on the Website; introducing, transmitting, or storing viruses or other malicious code; interfering with the security or operation of the Website; framing or mirroring the Website; creating, benchmarking, or gathering intelligence for a competitive offering; infringing another party's intellectual property rights; intercepting or expropriating data; and the violation of the rights of The 1% University or any third party;

• "SPAMMING" AND UNSOLICITED COMMUNICATIONS. We have zero tolerance for spam and unsolicited communications. Any communications sent or authorized by you reasonably deemed "spamming," or any other unsolicited solicitations will be deemed a material threat to The 1% University reputation and to the rights of third parties.

• OFFENSIVE COMMUNICATIONS. Any communication sent, posted, or authorized by you which are: sexually explicit, obscene, vulgar, or pornographic; offensive, profane, hateful, threatening, harmful, defamatory, libelous, harassing, or discriminatory; graphically violent; or solicitous of unlawful behavior.

• SENSITIVE INFORMATION. You will not import, or incorporate into, any contact lists or other content you upload to any website, software, or other electronic service hosted, provided by or connected to The 1% University, any of the following information: social security numbers, credit card data, passwords, security credentials, bank account numbers, or sensitive personal, health or financial information of any kind.

SECTION 3 – Our Privacy Statement and Your Personal Information

We respect your privacy and the use and protection of your non-public, personal information. Your submission of personal information through the Website is governed by our Privacy Statement. Our Privacy Statement may be viewed here. The 1% University reserves the right to modify its Privacy Statement in its reasonable discretion from time-to-time. Our Privacy Statement is incorporated into this Agreement by reference.

SECTION 5 – Order Placement and Acceptance

If you order a service or product, payment must be received by us before your order is accepted. We may require additional information regarding your order if any required information was missing or inaccurate and may cancel or limit an order any time after it has been placed. Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. You must contact us immediately at tayolusi@theonepercentuniversity.io in order to modify or cancel your pending order. We cannot guarantee that we will be able to amend your order in accordance with your instructions.

All items are subject to availability. We will notify you if any item is not available, the expected availability date, and may offer you an alternative product or service. If the availability of any product or service is delayed and you do not wish to substitute the product or service, upon your request, we will cancel your order and if previously charged, your payment card will be fully refunded for that specific order. We reserve the right to limit the sales of our products and services to any person, geographic region, or jurisdiction.

Your purchase order of products and other services is conditioned on you re-affirming your acceptance of this Agreement.

All advertised prices are in, and all payments shall be in, U.S. Dollars.

We accept U.S. issued credit and debit cards from Visa, MasterCard, American Express, and Discover through our payment processors Stripe and PayPal.

When placing an order online, you will need:
    The address the card's statement is sent to (billing address);
    The card number and expiration date; and
    The three (3) or four (4) digit code found only on the card (CVV2 code)

By submitting credit card information or other payment information to us, you represent and agree that: (i) you are fully entitled to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any credit card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.

SECTION 6 – Refunds & Bonuses

Certain of our products and services, including but not limited to The 1% University cloud computing education programs, are subject to a three (3) day right of rescission where you, the buyer, may cancel within three (3) business days of your initial payment. After that time, the company reserves the right on whether or not to issue a refund.

If you cancel, any payments made by you under this contract or sale will be returned to you within 10 days. All cancellation requests must be in writing via email to tayolusi@theonepercentuniversity.io.

If a cancellation is approved, the company will retain a 5% cancellation charge to cover any fees. Please contact the support email address listed above for any questions regarding cancellation or your request.

Resolution of Charges

While the company desires to make every client happy, it understands not everyone will find satisfaction in their experience. For this purpose, you agree to contact us before you attempt to file any dispute or chargeback with your bank or credit card. We will report disputes without a factual basis as fraud, and we reserve the right to send such claims to collections or in some cases we may bring suit. You may reach customer support about concerns at any time by emailing them at tayolusi@theonepercentuniversity.io.

Fair Usage Policy

By using any services, materials, content, training, or products provided by The 1% University, you agree to our Fair Usage Policy which states that if at any time it is determined that you are taking unfair advantage of our offerings, being abusive to staff or fellow students, or engaging in any activity deemed illegal or unethical, you may be removed from our programs without any compensation or refund.

SECTION 7 – Program Terms and Automatic Payment

A 1% University user is responsible for paying all sums due to The 1% University in connection with their program enrollment in accordance with these Terms. The fee payable in accordance with these Terms is due when the user account is set up and payment is a condition of access to our educational programs.

For any subscription-based services, every calendar month, your account will be charged the subscription fee plus applicable tax for the following month's subscription, together with any other fees for the following month's subscription plus any accumulated charges for the past period (collectively "Fees").

Failure by the 1% University user to use any of the services available through the service provided by The 1% University does not relieve the 1% University user of their payment obligations under these Terms. Payment details shall be collected by us through our secure financial data collection mechanism via Stripe and PayPal.

IF YOU WISH TO CANCEL YOUR 1% UNIVERSITY SUBSCRIPTION AT ANY TIME, YOU MUST SUBMIT A CANCELLATION REQUEST TO US VIA OUR SUPPORT EMAIL ADDRESS tayolusi@theonepercentuniversity.io. FOR MONTHLY SUBSCRIPTIONS, WE REQUIRE AT LEAST TEN (10) DAYS' NOTICE OF CANCELLATION BY EMAIL.

The 1% University reserves the right to immediately terminate a user's account and/or service for any unpaid (in whole or part) period of the subscription (with or without notice). Termination of service in no way relieves or excuses the user from any obligation to pay outstanding charges or expenses.

SECTION 8 – Shipping Fees

Unless otherwise stated on the Website at the time of purchase, if we ship you a physical product, we reserve the right to add applicable shipping and handling fees to your order. We will use commercially reasonable efforts to fulfill your order within a reasonable time after receipt of your properly completed and verified order. Accurate shipping address and phone number information is required.

SECTION 9 – Products, Services, and Prices

Products, services, and prices are generally posted at cloudbootcamp.ai, but are subject to change. The 1% University reserves the right, without notice, to discontinue products or services or modify specifications and prices on products and services without incurring any obligation to you. Except as otherwise expressly provided for in these Terms, any price changes to your subscription or purchase of product(s) or services will take effect following email notice to you.

The 1% University takes reasonable steps to ensure that the prices set forth on the Website are correct, and to accurately describe and display the items available on the Website. When ordering products or services, please note that The 1% University does not warrant that product or service descriptions are accurate, complete, current, or error-free. All sales are deemed final except as provided otherwise.

SECTION 10 – Disclaimer – Your Individual Results Will Vary

Every individual's career journey is different, employing different learning approaches and having different backgrounds, skills, and dedication levels. Therefore, individual results will vary from user to user. YOUR INDIVIDUAL RESULTS WILL VARY DEPENDING UPON A VARIETY OF FACTORS UNIQUE TO YOU

JOB GUARANTEE PROGRAM: TERMS AND CONDITIONS

SECTION 1: ELIGIBILITY CRITERIA

1.1 Basic Eligibility Requirements

To qualify for the Job Guarantee Program, participants must meet ALL of the following criteria:

A. Age and Legal Status

• Must be 21 years of age or older at time of enrollment

• Must be legally authorized to work in the United States

• Must be able to pass a comprehensive background check

B. Language Proficiency

• Must demonstrate proficiency in written English

• Must demonstrate proficiency in spoken English

• Language assessment may be required during enrollment process

C. Program Commitment

• Must commit to completing the program within the maximum 3-month timeframe

• Must be available to attend all mandatory sessions during program duration

• Must have reliable internet access and appropriate technology for remote participation

1.2 Financial Compliance Requirements

A. Payment Options Participants must choose ONE of the following payment methods:

1. Full Payment: Complete tuition payment in full before program commencement

2. Payment Plan: Structured payment schedule with zero tolerance for missed payments

3. Third-Party Financing: Approved financing through designated partners

B. Payment Plan Compliance

• No missed payments permitted under any circumstances

• Late payments result in immediate program suspension

• Payment plan participants must maintain current status throughout program duration

C. Financing Compliance

• Must remain in good standing with financing partner throughout program

• Any delinquency or default on financing agreement results in immediate disqualification

• Participants responsible for maintaining financing compliance independently

SECTION 2: PROGRAM COMPLETION REQUIREMENTS

2.1 Academic Performance Standards

A. Coursework Completion

• Complete 100% of mandatory coursework within designated timeframes

• Achieve passing grades on all career development tests

• Submit all projects and assignments by specified deadlines

• Maintain detailed notes on all video content and project work

B. Instructor Approval Process

• All submissions must be reviewed and formally accepted by designated instructor or mentor

• Participants must incorporate feedback and resubmit work until approval is achieved

• "Job ready" certification required from instructor for interview readiness

C. Platform Compliance

• Mark all videos as complete in the School platform tracking system

• Maintain accurate progress tracking throughout program duration

• Complete all interactive elements and assessments within platform

2.2 Attendance Requirements

A. Mandatory Session Attendance (100% Required)

• Weekly student office hours

• Weekly lab sessions

• All mentorship sessions

• All networking sessions

• All career development sessions

B. Absence Policy

• Zero tolerance policy for missed mandatory sessions

• No makeup sessions available for missed requirements

• Medical emergencies require immediate notification and documentation

2.3 Timeline Compliance

• Program must be completed within maximum 3-month period

• No extensions granted under any circumstances

• Failure to complete within timeframe results in automatic disqualification

SECTION 3: JOB SEARCH OBLIGATIONS

3.1 Application Volume Requirements

A. Minimum Application Standards

• Minimum 1,000 job applications per month (33+ applications per day)

• Recommended target: 100 applications per day

• Applications must include mix of employment types:

  • Full-time positions

  • Part-time positions

  • Contract roles

  • Freelance opportunities (Upwork, TopTal, Fiverr, Freelancer.com)

B. Company Diversity Requirements

• Must apply to mix of large corporations and startup companies

• Geographic diversity encouraged but not mandated

• Industry focus should align with program specialization

3.2 Outreach and Networking Obligations

A. Per-Application Outreach Requirements

• Contact minimum 10 different employees at each target company

• Outreach purposes: referral requests, networking, visibility enhancement

• Must include pitch deck, portfolio links, GitHub profile, and customized cover letter with every application

B. Documentation Requirements

• Maintain comprehensive record of all applications including:

  • Company name and position applied for

  • Date of application submission

  • Status tracking and follow-up activities

  • Contact information for company outreach

  • Response tracking and outcome documentation

3.3 Professional Materials Requirements

A. Resume Standards

• Resume must meet program standards and receive instructor approval

• Regular updates required to reflect new skills and projects

• Professional formatting and content optimization mandatory

B. Cover Letter Requirements

• Create customized cover letters using provided frameworks and guidance

• Unique cover letter required for each application

• Must demonstrate understanding of company and role requirements

C. Portfolio Development

• Maintain professional portfolio on website or GitHub platform

• Include all course projects as detailed case studies

• Portfolio must include links to Apex Cloud Group or Black Lotus projects

• If linking agency projects, must complete comprehensive business review to speak knowledgeably about work

• Create pitch deck version of portfolio for outreach purposes

• Develop video walkthroughs of all portfolio projects (Loom or YouTube)

3.4 LinkedIn Professional Presence

A. Profile Requirements

• Maintain detailed, comprehensive LinkedIn profile

• Profile must receive instructor review and approval

• Professional headshot required

• Portfolio must be referenced in LinkedIn profile (platform limitation workaround)

B. Content Creation Obligations

• Post minimum 7 times per week on LinkedIn, OR

• Utilize company resources for LinkedIn content management

• Content must be professional and industry-relevant

SECTION 4: INTERVIEW PROCESS REQUIREMENTS

4.1 Interview Preparation Standards

A. Mock Interview Completion

• Complete all program mock interviews to instructor satisfaction

• Achieve "job ready" certification from interviewing instructor

• Complete all live challenges and assessment exercises

• Review all existing mock interview recordings and career training resources

• Review video recordings of other student interviews

• Review video recordings of interviews with hiring managers

B. Interview Preparation Documentation

• Maintain running interview cheat sheet with questions and potential answers

• Update cheat sheet to Verve AI or current career prep software

• Prepare written answers to all potential interview questions

• Research target companies thoroughly before each interview

• Prepare thoughtful questions to ask during interviews

4.2 Interview Execution Requirements

A. Pre-Interview Protocol

• Notify Slack group immediately upon booking any interview

• Complete mandatory pre-interview review session with assigned mentor

• Ensure all preparation materials are current and accessible

B. Interview Technology Requirements

• Purchase and utilize Verve AI software for interview support

• Record all interviews and make recordings accessible for program review

• Ensure reliable technology setup for virtual interviews

C. Post-Interview Protocol

• Complete mandatory post-interview debrief session with mentor within 24 hours

• Document all feedback received during debrief session

• Note specific changes and improvements needed based on feedback

• Implement all recommended changes before subsequent interviews

• Send detailed and thoughtful follow-up email within 12 hours of every interview

4.3 Interview Performance Monitoring

• Program reserves right to review all interview recordings

• Participants must demonstrate continuous improvement based on feedback

• Failure to implement feedback may result in additional training requirements

SECTION 5: DOCUMENTATION AND COMPLIANCE MONITORING

5.1 Required Documentation Systems

A. Program Activity Documentation

• Detailed notes on all video content consumed

• Comprehensive project documentation and learning outcomes

• Progress tracking and milestone achievement records

B. Job Search Activity Documentation

• Running record of all job search activities for compliance verification

• Application tracking log with dates, companies, positions, and outcomes

• Outreach tracking for 10-contact requirement per application

• Interview scheduling and outcome tracking

• Follow-up communication documentation

C. Interview Performance Documentation

• Interview cheat sheet maintenance and updates

• Interview feedback log with required changes and implementation status

• Performance improvement tracking over time

5.2 Compliance Monitoring Process

• Program reserves right to audit all documentation at any time

• Participants must provide requested documentation within 48 hours of request

• Incomplete or inaccurate documentation may result in program suspension

SECTION 6: TOOL PURCHASES AND RESOURCE UTILIZATION

6.1 Mandatory Tool Purchases (Participant Expense)

• Verve AI Software: Required for interview support and preparation

• Virtual Assistant Service: $200/month if choosing assisted application option

• AI Agent Subscription: Required if choosing automated application option (when available)

6.2 Optional Service Utilization

Participants may choose from the following job search support options:

1. Manual Applications: Self-managed applications meeting minimum volume requirements

2. Virtual Assistant Service: Professional application management at participant expense

3. AI Agent Service: Automated application system at participant expense (when available)

6.3 Provided Resources and Support Services

• School platform access for course delivery and progress tracking

• Job search accelerator coursework and materials

• Career preparation, resume, and cover letter guidance and frameworks

• Networking guidance and strategies

• Mock interviews and live challenge exercises

• Weekly office hours and lab sessions

• Mentorship, networking, and career development sessions

• Pre and post-interview mentor review sessions

• Access to Slack communication group

• Video library of student interviews and hiring manager interviews

SECTION 7: JOB PLACEMENT OUTCOMES AND OPPORTUNITIES

7.1 Placement Options

The program will pursue job placement through multiple channels:

A. External Job Placement

• Contract positions with outside companies

• Full-time positions with outside companies

• Part-time positions with outside companies

B. Internal Opportunities

• Work placement through Black Lotus agency

• Work placement through Apex Cloud Group agency

• Consulting opportunities within company's consulting division

C. Freelance and Contract Platforms

• Opportunities through Upwork, TopTal, Fiverr, Freelancer.com

• Independent consulting arrangements

• Project-based contract work

7.2 Job Placement Timeline

• Active job placement support provided for 6-12 months post-graduation

• Placement efforts begin immediately upon program completion

• Participants must remain actively engaged in job search throughout placement period

SECTION 8: REFUND CONDITIONS AND PROCESS

8.1 Refund Eligibility Requirements

Participants are eligible for full tuition refund ONLY if ALL of the following conditions are met:

A. Complete Program Compliance

• 100% completion of all program requirements within 3-month timeframe

• Perfect attendance at all mandatory sessions

• Successful completion of all coursework, projects, and assessments

• Maintenance of all required documentation systems

B. Job Search Compliance

• Meeting or exceeding all application volume requirements (1,000+ per month)

• Completion of required outreach (10 contacts per application)

• Maintenance of all required professional materials and online presence

• Compliance with all interview preparation and execution requirements

• Implementation of all feedback and recommended improvements

C. Timeline Compliance

• No job placement achieved within 6-12 months of program graduation

• Continuous active job search throughout entire placement period

• Regular engagement with mentors and program support services

8.2 Refund Review Process

A. Documentation Review

• Program will conduct comprehensive review of all participant documentation

• Review includes verification of compliance with all program requirements

• Participants must provide complete documentation within 5 business days of request

B. Compliance Assessment

• Independent assessment of participant's adherence to all program requirements

• Review of job search activities, interview performance, and professional development

• Assessment of participant's implementation of feedback and recommendations

C. Refund Decision Timeline

• Initial review completed within 30 business days of refund request

• Participants notified of decision within 5 business days of review completion

• If approved, refund processed within 30 business days of approval

8.3 Alternative Outcomes for Qualified Participants

If participant meets all requirements but job placement is not achieved within timeframe:

A. Continued Support Option

• Free one-on-one mentorship and job search support until placement achieved

• Extended access to all program resources and materials

• Ongoing interview preparation and career development support

B. Internal Consulting Opportunity

• Potential hiring as consultant within company's consulting division

• Project-based work opportunities through company network

• Professional development and experience building opportunities

C. Full Refund Option

• Complete tuition refund if participant chooses not to pursue continued support

• Refund processed according to timeline specified in Section 8.2.C

SECTION 9: DISQUALIFICATION CONDITIONS

9.1 Immediate Disqualification Events

The following actions result in immediate program termination and forfeiture of all fees:

A. Payment-Related Disqualification

• Missing any payment on approved payment plan

• Financing delinquency or default with approved financing partner

• Failure to maintain current payment status throughout program

B. Academic Performance Disqualification

• Failure to complete program within 3-month maximum timeframe

• Missing any mandatory session (office hours, labs, mentorship, networking, career sessions)

• Failure to complete coursework, projects, or assessments by specified deadlines

• Failure to achieve instructor approval on required submissions

C. Job Search Compliance Disqualification

• Failure to meet minimum job application requirements (1,000+ per month)

• Failure to maintain required professional presence (LinkedIn, portfolio, resume)

• Failure to follow interview protocols and preparation requirements

• Failure to maintain proper documentation and record-keeping systems

• Failure to implement feedback from interview reviews

• Failure to complete required outreach (10 contacts per application)

• Failure to send timely follow-ups within 12 hours of interviews

9.2 Progressive Discipline Process

For minor infractions that do not warrant immediate disqualification:

A. First Warning

• Written notification of non-compliance issue

• Specific corrective actions required

• Timeline for compliance (typically 48-72 hours)

B. Final Warning

• Final written notification with specific compliance requirements

• 24-hour timeline for full compliance

• Notice that further infractions result in immediate disqualification

C. Program Termination

• Immediate termination for failure to comply with final warning

• Forfeiture of all fees and program benefits

• No refund eligibility under any circumstances

SECTION 10: PROGRAM MODIFICATION AND UPDATES

10.1 Program Evolution

• Program reserves right to update tools, resources, and methodologies

• Participants will be notified of significant changes with reasonable advance notice

• Core requirements and standards remain consistent throughout program duration

10.2 Technology Updates

• New tools and software may be introduced to enhance job search effectiveness

• Participants responsible for adopting new required technologies

• Training and support provided for new tool implementation

SECTION 11: LEGAL TERMS AND CONDITIONS

11.1 Agreement Acceptance

• Enrollment in program constitutes acceptance of all terms and conditions

• Participants acknowledge understanding of all requirements and obligations

• No modifications to terms permitted without written program approval

11.2 Dispute Resolution

• All disputes subject to binding arbitration

• Arbitration conducted according to rules of American Arbitration Association

• Participants waive right to jury trial and class action participation

11.3 Limitation of Liability

• Program liability limited to tuition amount paid by participant

• No liability for indirect, consequential, or punitive damages

• Participants acknowledge job market variables beyond program control

11.4 Governing Law

• Agreement governed by laws of Delaware

• Exclusive jurisdiction in courts of Delaware

By enrolling in the Job Guarantee Program, participants acknowledge they have read, understood, and agree to comply with all terms and conditions outlined in this document. Failure to meet any requirement may result in program termination and forfeiture of all fees without refund.

Last Updated: [Aug 25, 2025] Version: 1.0

SECTION 12: PROCESS TIMELINE AND MILESTONE OVERVIEW

12.1 Complete Program Journey Map

Phase 1: Enrollment and Onboarding (Week 1)

Week 1 Milestones:

• Complete enrollment process and eligibility verification

• Background check initiation and completion

• Payment plan setup and first payment processing

• School platform access provisioning

• Initial mentor assignment and introduction meeting

• Program orientation session attendance

• Technology setup verification (Verve AI, recording capabilities)

• Slack group access and introduction

Support Services Provided:

• Welcome orientation session

• Technology setup assistance

• Initial mentor consultation (30 minutes)

• Platform navigation training

Deliverables Due:

• Signed terms and conditions agreement

• Technology readiness confirmation

• Initial goal-setting session completion

Phase 2: Core Program Execution (Weeks 2-12)

Month 1 (Weeks 2-5)

Weekly Milestones:

• Complete 25% of coursework each week

• Attend all mandatory sessions (office hours, labs, mentorship)

• Begin portfolio development

• Start LinkedIn profile optimization

• Complete first mock interview by Week 4

Support Services Provided:

• Weekly mentor check-ins (45 minutes each)

• Weekly office hours and lab sessions

• Career development workshops

• Resume development guidance

Deliverables Due:

• Week 3: Initial resume draft

• Week 4: First mock interview completion

• Week 5: LinkedIn profile first draft

Month 2 (Weeks 6-9)

Weekly Milestones:

• Complete 50% of total coursework by Week 6

• Complete 75% of total coursework by Week 8

• Portfolio development 75% complete

• Begin job application practice runs

• Complete advanced mock interviews

Support Services Provided:

• Bi-weekly mentor sessions (60 minutes each)

• Portfolio review sessions

• Interview technique workshops

• Networking strategy sessions

Deliverables Due:

• Week 6: Portfolio 50% completion milestone

• Week 7: Advanced mock interview #1

• Week 8: Cover letter template creation

• Week 9: Advanced mock interview #2

Month 3 (Weeks 10-12)

Weekly Milestones:

• Complete 100% of coursework by Week 11

• Achieve "job ready" certification by Week 11

• Portfolio 100% complete with video walkthroughs

• Final mock interview and instructor approval

• Graduate program by end of Week 12

Support Services Provided:

• Final mentor intensive sessions

• Job search strategy planning

• Portfolio finalization support

• Graduation preparation

Deliverables Due:

• Week 10: Final portfolio submission

• Week 11: "Job ready" certification achievement

• Week 12: Program graduation and transition to job search phase

Phase 3: Active Job Search Period (Months 4-15)

Month 4 (Immediate Post-Graduation)

Weekly Milestones:

• Week 1: Begin minimum 250 applications per week (1,000/month)

• Week 2: Complete job search accelerator coursework

• Week 3: Establish application tracking systems

• Week 4: First month application target achievement (1,000+ applications)

Support Services Provided:

• Job search launch session

• Application strategy optimization

• Weekly progress check-ins

• Interview preparation as needed

Months 5-9 (Core Job Search Period)

Monthly Milestones:

• Maintain 1,000+ applications per month

• Complete 10+ interviews per month (target)

• Continuous portfolio and LinkedIn updates

• Monthly mentor strategy sessions

Support Services Provided:

• Monthly mentor consultations (90 minutes)

• Interview debrief sessions as needed

• Application strategy adjustments

• Market feedback analysis

Months 10-15 (Extended Support Period)

Monthly Milestones:

• Continue application volume requirements

• Escalated support and strategy refinement

• Alternative opportunity exploration

• Refund eligibility assessment preparation

Support Services Provided:

• Intensive monthly strategy sessions

• Alternative placement exploration

• Documentation review preparation

• Refund process preparation if applicable

12.2 Critical Milestone Checkpoints

Academic Performance Checkpoints

30-Day Checkpoint:

• 25% coursework completion verification

• Attendance record review

• Technology compliance check

• Payment status verification

• Escalation Trigger: <20% completion or missed sessions

60-Day Checkpoint:

• 75% coursework completion verification

• Portfolio development progress review

• Mock interview performance assessment

• Professional materials quality review

• Escalation Trigger: <70% completion or failing mock interviews

90-Day Final Checkpoint:

• 100% coursework completion verification

• "Job ready" certification confirmation

• All deliverables completion verification

• Graduation eligibility determination

• Escalation Trigger: Any incomplete requirements

Job Search Performance Checkpoints

Monthly Application Reviews:

• Application volume verification (1,000+ per month)

• Quality assessment of applications and outreach

• Interview booking and performance tracking

• Professional materials updates verification

• Escalation Trigger: <800 applications or poor quality metrics

Quarterly Strategy Reviews:

• Overall job search effectiveness assessment

• Market feedback analysis and strategy adjustments

• Alternative opportunity exploration

• Placement timeline projections

• Escalation Trigger: No interviews or declining performance trends

12.3 Support Service Delivery Schedule

Mentorship Services Timeline

Program Phase (Months 1-3):

• Week 1: Initial consultation (60 minutes)

• Weeks 2-4: Weekly sessions (45 minutes each)

• Weeks 5-8: Bi-weekly sessions (60 minutes each)

• Weeks 9-12: Weekly intensive sessions (60 minutes each)

Job Search Phase (Months 4-15):

• Month 4: Weekly sessions (45 minutes each)

• Months 5-9: Bi-weekly sessions (60 minutes each)

• Months 10-15: Monthly intensive sessions (90 minutes each)

Group Support Services Schedule

Weekly Recurring Services:

• Student office hours: Every Tuesday, 2:00-3:00 PM EST

• Lab sessions: Every Thursday, 6:00-7:30 PM EST

• Networking sessions: Every Saturday, 10:00-11:00 AM EST

Monthly Services:

• Career development workshops: First Friday of each month

• Industry expert guest sessions: Third Wednesday of each month

• Peer networking events: Last Saturday of each month

Review and Assessment Schedule

Academic Reviews:

• Weekly progress reviews during program phase

• Milestone assessments at 30, 60, and 90 days

• Final graduation review at program completion

Job Search Reviews:

• Weekly application reviews during first month post-graduation

• Monthly performance reviews throughout job search period

• Quarterly comprehensive strategy reviews

12.4 Escalation Procedures

Level 1: Early Warning System

Triggers:

• Missing single mandatory session

• Late assignment submission (within 48 hours)

• Below-target application volume (single week)

• Minor documentation gaps

Response Protocol:

• Automated system notification to participant

• Mentor outreach within 24 hours

• Corrective action plan development

• 48-hour compliance timeline

Escalation Timeline: If not resolved within 48 hours, advance to Level 2

Level 2: Formal Intervention

Triggers:

• Missing multiple mandatory sessions

• Repeated late submissions

• Consistent below-target performance

• Failure to respond to Level 1 interventions

Response Protocol:

• Formal written warning issued

• Mandatory intervention session scheduled within 24 hours

• Detailed improvement plan with specific milestones

• Daily check-ins implemented

• 72-hour compliance timeline

Escalation Timeline: If not resolved within 72 hours, advance to Level 3

Level 3: Final Warning and Intensive Support

Triggers:

• Continued non-compliance after Level 2 intervention

• Significant performance deficits

• Risk of program failure

Response Protocol:

• Final written warning with termination notice

• Intensive daily mentorship sessions

• Additional resource allocation

• 24-hour compliance timeline

• Program director involvement

Escalation Timeline: If not resolved within 24 hours, advance to Level 4

Level 4: Program Termination Process

Triggers:

• Failure to comply with Level 3 requirements

• Serious violations of program terms

• Inability to meet minimum standards

Response Protocol:

• Immediate program suspension

• Formal termination notice

• Final documentation review

• Fee forfeiture processing

• Appeal process notification (if applicable)

12.5 Review Process Procedures

Academic Performance Reviews

Weekly Reviews (During Program):

• Automated progress tracking through School platform

• Mentor review of completed assignments

• Attendance verification

• Performance trend analysis

Milestone Reviews (30, 60, 90 Days):

• Comprehensive performance assessment

• Mentor evaluation and recommendations

• Participant self-assessment completion

• Goal adjustment and planning session

Job Search Performance Reviews

Weekly Reviews (First Month Post-Graduation):

• Application volume verification

• Quality assessment of applications and materials

• Interview booking and outcome tracking

• Mentor feedback and strategy adjustments

Monthly Reviews (Ongoing Job Search):

• Comprehensive job search effectiveness analysis

• Market feedback compilation and analysis

• Strategy refinement and optimization

• Alternative opportunity exploration

Quarterly Reviews (Extended Job Search):

• Overall program effectiveness assessment

• Market condition analysis and strategy pivots

• Alternative placement option evaluation

• Refund eligibility preparation if applicable

Compliance Documentation Reviews

Ongoing Monitoring:

• Real-time documentation tracking through integrated systems

• Weekly compliance verification

• Monthly comprehensive documentation audits

• Quarterly compliance certification

Pre-Refund Review Process:

• Complete documentation compilation (5 business days)

• Independent compliance assessment (15 business days)

• Third-party verification of job search activities (10 business days)

• Final eligibility determination (5 business days)

12.6 Communication and Notification Protocols

Automated Notifications

Daily Notifications:

• Application target reminders

• Upcoming session reminders

• Deadline approaching alerts

Weekly Notifications:

• Progress summary reports

• Milestone achievement confirmations

• Performance trend updates

Monthly Notifications:

• Comprehensive progress reports

• Goal achievement assessments

• Strategy adjustment recommendations

Emergency Communication Procedures

Immediate Response Required (Within 2 Hours):

• Program termination risks

• Payment processing issues

• Technology access problems

Standard Response Timeline (Within 24 Hours):

• General support requests

• Scheduling conflicts

• Resource access issues

Scheduled Response Timeline (Within 48 Hours):

• Strategy consultation requests

• Non-urgent administrative matters

• Feedback and suggestion submissions